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1. PRICES –
We guarantee that once you have paid deposit
for booking the price will not change
however we reserve the right to increase
price with the new introduction of new taxes
rate or air fare or airport tax etc. We code
our price (trek/ tour) thinking of our
clients and the local partner (the locals)
as the Cape Town declaration for responsible
tourism. Prices are based on the costs for
the year 2010.
2. RESERVATIONS/ BOOKING –
You have to fill the booking form and it is
required to assure that while you will
arrive in destination all the services
(hotel, vehicles, guide, or etc) are
available as agreed with Alpine Asian Treks
and Expedition P Ltd. Booking can be made
transferring the money by 25% of the total
cost and details (arrival date, passport
details, flight numbers and itineraries). A
contract will be exist when we issue our
confirmation invoice. We understand that you
have read our booking conditions carefully.
3. TRAVEL INSURANCE –
It is strongly advise that travelers should
have a comprehensive travel insurance and do
not travel against medical advice. You have
to inform us your insurance details (policy
number, policy provider, and emergency
contact) before start your trek tour. We
have that facilities in Nepal but it would
be always better to take that form your own
country or working country so that you can
claim with your time.
4. DATA PROTECTION-
In order to process your booking and to
ensure your travel arrangements run smoothly
and meet your requirements, we need to use
the information you provide such as name,
address and other requirements. We take full
responsibility for ensuring that proper
security measures are in place to protect
your information. We must pass the
information on to the relevant suppliers of
your travel arrangements, such as airlines,
hotels etc. The information may also be
provided to security or credit checking
companies, if required by them, or as
required by law. We will only pass
information to persons responsible for part
of your travel arrangements. In making your
booking you consent to this information
being passed on to the relevant persons. You
are entitled to a copy of the personal
information held by us. If you would like to
see this please contact us.
5. DATE OF DEPARTURE & COLLECTION TIMINGS -
These are subject to change or cancellation,
should unforeseen circumstances occur.
Please reconfirm at time of booking.
6. SEAT ROTATION -
On extended tours seats cannot be booked but
are rotated daily.
7. PASSPORTS & VISAS -
A passport valid for six months is required
for entry to Nepal. Nepal has arrival visa
system or you can take from Nepal embassy/
consulates from your country. Please note
that visa cost is not includes in our cost.
Alpine Asian Treks will no responsibility
for any delay or expense incurred through
any irregularity in your documents.
8. EXTRA COST -
The client is responsible for their portion
of the extra cost due to unforeseen expenses
that may arise due to the factors beyond our
control like landslides, political unrest,
personal illness, etc.
9. TRANSFER OF BOOKING-
Alpine Asian Treks reserve the right to
decide whether the tour is transferable or
not. It will be under discussion of our
administrative board after the written
application is dropped.
10. BREAKING OF TOURS & TREKKING –
Alpine Asian Treks will not consider any
refund to any broken tour or trek due to
client's sickness, accident, landslides or
other factors beyond our control.
11. CANCELLATION -
If you cancel the tour once booked then the
following cancellation charge will apply:
1. 20% of the tour cost if notified 5 weeks
before excluding cancellation charge
required for air-tickets procured for the
tour.
2. 30% of the tour cost if notified 3 week
before excluding cancellation charge
required for the air-tickets procured for
the tour.
3. No refund thereafter.
12. ACCIDENT OR LOSS -
We have no liability for loss, damage,
delay, inconvenience, or direct or
consequential loss however caused unless due
to our employees negligence, in which case
our liability is limited (except for death
or personal injury) to a maximum of the
refund of the tour cost. We do not own or
manage the vehicles, accommodation, and
restaurants used and we have no liability
for loss or damage caused by the proprietors
or operators thereof.
13. Complaints-
If you have a problem with our package
please inform our operator at present who
will endeavour to put things right quickly.
If the complain is not resolved locally
please make a written complain to our office
at Kathmnadu as soon as possible. We will
then endeavour to agree a reasonable level
of compensation, if appropriate.
14. WHAT THE COST INCLUDES & EXCLUDES -
This is specifically stated on each
itinerary. If still you have any confusion
please write us and our officials will clear
that.
15. HELICOPTER RESCUE –
If a client requires emergency evacuation or
rescue, for whatever cause, the client must
pay all costs associated with the rescue
operation which may include: helicopter
charter, medical treatment expenses, extra
porter, etc. For remote evacuation a
helicopter is normally required from
Kathmandu. The client will be provided with
receipts to claim these expenses with
her/his insurance co. The company may ask
the guest to sign a blank SALES SLIP of
her/his CREDIT CARD to allow charter if a
helicopter rescue is required. At the end of
Trekking the signed SALES SLIP will be
returned to her/him if no rescue is
required.
16. IF ALPINE ASIAN TREKS HAVE TO CANCEL-
have to cancel your tour/ trek before the
departure you will have choice of
alternative tour/ trek package or full
amount of money will be refund. Cancellation
can be made such as the following
circumstances beyond our control, the
consequences of which neither we nor our
suppliers could avoid, examples of which are
war or threat of war, riots, civil strife,
terrorist activity, natural disaster, fire
or adverse weather conditions, technical
problems, level of water in rivers or other
similar events beyond our control.
17. OUR LIABILITIES TO YOU-
i. We accept responsibility for ensuring
that the services which you book with us are
supplied as agreed in our proposals and that
services offered reach a reasonable
standard. We make all reasonable efforts to
ensure that the travel services we offer are
properly arranged. Standards of, for
example, safety, hygiene and quality vary
throughout the transport and destinations
that your holiday may involve.
ii. We accept responsibility for the acts
and/or omissions of our employees, agents
and suppliers (provided they were at the
time carrying out work authorized by us)
except where they lead to death, injury or
illness. Our maximum liability in all cases
shall be limited
18 GENERAL CONDITIONS -
We may, at our discretion, require any
person to withdraw from any tour if we deem
his acts or conduct is offensive or a
nuisance to other clients, and we shall have
no further liability. We reserve the right
to cancel any tours due to lack of demand
and also to use vehicles as dictated by
demand. No employee or agent of ours can
vary our conditions and any such purported
variation shall be of no effect unless it
has been signed by one of our Directors.
We understand that you have read the
conditions of booking carefully and you are
agreed. |
